Policies

From the inception of our practice, our goal has been to provide the finest quality veterinary care to our patients and clients. We are committed to the delivery of the most current and progressive therapies and treatments. We attribute our success to our knowledgeable veterinarians and staff and pride ourselves on caring for the pets and owners we serve in the most sensitive and compassionate manner possible. As veterinary care professionals, we strive to strengthen the human animal bond and provide our clients and the community with the education needed to foster that bond.

Business Hours

Mt Airy Animal Hospital is open 7 days a week:

Mondays through Friday 8:30 Am – 7:00 PM 
Saturday 8:30 AM until 4:00 PM 
Sunday 10:00 AM until 1:00 PM

Andorra Veterinary Clinic: Hours are subject to change

Monday – 9:00 AM – 3:00 PM 
Tuesday – Hours Subject to Change; Please Call Office 
Wednesday – 9:00 AM – 7:00 PM 
Thursday – 9 AM – 3 PM 
Friday – 9:00 AM – 4:00 PM 
Saturday – Hours Subject to Change; Please Call Office 
Sunday – Closed

Seeking care when the office is closed

After hours you can call Mt Airy Animal Hospital at 215-248-1886 or Andorra Veterinary  Clinic at 610-825-6622 to hear a list of emergency facilities and be automatically  connected to the chosen facility.

Blue Pearl Specialty and Emergency Center 
1st location: 1114 Front Street – Philadelphia, PA 19147 (267)-800-1950 2nd location: 625 Ridge Pike, Building B, Conshohocken,
PA 19428 (484) 567-7999 

Metropolitan Veterinary Associates 
2626 Van Buren Ave Norristown, PA 19403 (610) 666-1050 

University of Pennsylvania (Ryan Veterinary Hospital) 
3900 Spruce Street Philadelphia, PA 19104 (215)746-8911 

Philadelphia Animal Specialty and Emergency (PASE)  
2100 Washington Ave, Philadelphia, PA 19146 (267) 727-3738

Appointment Policies

You can schedule your appointment by calling our office or online in our pet portal which  can be accessed through our website – https://mtairyvet.com/. 

Please let us know if you prefer to be seen at Mt Airy Animal Hospital or Andorra Veterinary  Clinic. 

New clients are required to leave a deposit for all new patients. The deposit for routine  office appointments is $64. The deposit for medical appointments is $74. This deposit will  be deducted from your total bill. In the event you need to reschedule or cancel your  appointment, please do so at least 24 hours in advance to avoid losing the deposit. 

Clients who wish to bring in multiple pets may do so but are required to leave a deposit of  the exam cost per pet when scheduling the appointment. 

All clients are required to leave a $100 deposit when scheduling a surgical appointment. In  the event you need to reschedule or cancel your surgical appointment, please do so at  least 48 hours in advance to avoid losing the deposit.

Canceling/Rescheduling Your Appointment

We understand that life happens, and our staff will make every effort to accommodate late  arrivals. In the event that we cannot see your pet, we will schedule you for the next  available appointment. 

You can cancel or reschedule your appointment by calling the office at least 24 hours prior  to your scheduled appointment time. Missing an appointment without notifying the office creates a missed opportunity for us to help another patient. Failure to cancel or  reschedule an appointment 24 hours prior to the scheduled appointment time, or being  more than 20 minutes late, may result in a no-show fee for the cost of the office visit,  and/or loss of a deposit.

Prescription Refill Process

Prescription refills can be requested by calling the Mt Airy or Andorra office and selecting  the phone prompt for the prescription line. On the prescription line you can leave a voice  message with your medication request. Please allow 4 hours for your medications to be  filled. Prescriptions called in after 3 PM or called in on Sundays may not be filled until the  next business day. Once your script has been filled a staff member will call you to let you know it is ready for pick up. If you do not receive a call, please call us to confirm your message was received. Some medications require monitoring by your veterinarian. We will  call you to let you know if either an exam and or blood work is required before refills can be  dispensed. If requesting an online prescription medication, please allow up to 72 hours for  doctor approval and for processing.

Payment

Our main concern is the health and well-being of your pet. We understand that limited  finances can stand in the way of you providing care for your pet. Since full payment is due  at the time of services rendered, we do accept Cash, Checks, Discover, American Express,  Visa, Mastercard and debit cards. Special financing is available through CareCredit (https://www.carecredit.com) and ScratchPay (https://scratchpay.com/). 

Our return check fee is $30 

Delinquent accounts will be referred to collection after 60 days.

CareCredit and ScratchPay Financing

We accept CareCredit and ScratchPay as a special financing option, and as a form of  payment. To find out if you are approved for CareCredit please visit www.carecredit.com to  apply. To find out if you are approved for ScratchPay please visit www.scratchpay.com to  apply. Please ask our front desk staff for more information.

Estimates

Please do not hesitate to ask a member of our veterinary team for an estimate of services  prior to or during your visit. We understand that being prepared for the cost can be very  helpful to you and we would love to make you, and your pets visit as seamless as possible.

Medical Records Request

Our customer service staff will be happy to assist in transferring medical records to  another Animal Hospital, or to you directly. Records not transferred via email to another  veterinary facility may take 3 days to process. There is a $5 processing fee for a hard copy  of your records, and it can take up to 3 days to process this request. Records that are  emailed will be free of charge. Please note, we no longer fax records.

Insurance

Mt Airy Animal Hospital and Andorra Veterinary Clinic’s Client Service Representatives will  be happy to help facilitate preparing your claim; however, we cannot fill out your claim form or send it to your insurance company. Our Client Service Representatives will make  sure you have everything you need to send off your claim (extra invoices, exam notes,  discharge information, etc.). Pet insurance companies will require you to pay for the entire  invoice, then they will send you a reimbursement check after receiving your pet’s claim  form. Mt Airy Animal Hospital and Andorra Veterinary Clinic highly recommends having  insurance but does not endorse any specific pet insurance company.

We suggest that you research each company and find the plan that works best for you and your pet. Pet  insurance companies will not accept claims for pre-existing conditions, and most require a  waiting period before submitting a claim. Below we’ve listed 12 of the most popular  companies. Please keep in mind that the majority of pet insurance companies do not cover  wellness visits and are designed to be used when your pet is sick or in an emergency  situation. Please research the best fit for you and your family. Emergency surgeries and  illness can bring very high vet bills. Pet Insurance is designed to help with these events. 

Currently Trupanion claims are processed at the time of your vet visit and Trupanions  payment is sent directly to us. 

If you have any further questions, please email our client service manager Jennifer  McQuade at jmcquade@mtairyvet.com 

Visit www.petinsurancereview.com or www.pawlicy.com to compare insurance  companies and assist you in making the best choice for you and your pet. 

The top 12 most popular insurance companies: 

  • Embrace 
  • Lemonade 
  • Trupanion 
  • Nationwide 
  • ASPCA 
  • Fetch 
  • 24HrPet watch 
  • AKC 
  • Healthy Paws
  • Figo 
  • Pets Best Pumpkin